Feature Requests

I would like the ability to send a text message immediately before calling a lead to help bypass spam filters. Ideally, the message could include a custom field, such as campaign type, to personalize the communication. This feature would enhance our outreach efforts and improve engagement with leads.

I want to automatically send a daily summary of all calls and conversations made by each team member from WAVV to a Google Sheet. Currently, the Zapier integration only supports sending data per call, but I need a once-a-day summary of totals. This feature would streamline our reporting process and save time.

We want to track how many times each contact has been dialed to build conversion reports. While Wavv provides a conversation report based on call duration, we need a way to store a cumulative dial count per contact. An API endpoint or function to retrieve the full dial history or total dial count for a specific contactId would be very helpful for backfilling historical data and cross-validating our counts.

I need timestamps in the transcripts to effectively coach by pointing out specific moments that require attention. This feature would greatly enhance the coaching process by allowing precise reference to particular parts of the conversation.

I want to set up WAVV to automatically double dial each contact and move on to the next if it reaches voicemail. On the first call attempt, it should hang up at voicemail, but on the immediate second call, it should leave a voicemail. However, if I call the lead again later, I don't want it to leave another voicemail.

I want to use local presence for my area code to improve call connection rates. This feature would allow calls to appear as if they are coming from a local number, which can increase the likelihood of the call being answered.

I wish WAVV had a built-in CRM. It would be convenient to have an auto-dialer with an integrated CRM, eliminating the need for external integrations. This would streamline processes and enhance user experience.

Currently, when monitoring a team member's call, they are notified of the monitoring, which changes their behavior and defeats the purpose of monitoring. It would be beneficial to remove this notification feature so that managers and business owners can observe genuine interactions and ensure adherence to SOPs without the agents being aware of the monitoring.

I would like to have the ability to assign local presence based on groups. This feature would help in managing calls more efficiently by allowing specific groups to have a local presence, enhancing call routing and management.

I need a way to easily sort and filter calls that have transcripts in your app. Currently, I have to go through every call, which is time-consuming and inefficient. Implementing a feature that allows me to toggle or filter only calls with available transcripts would greatly enhance my workflow and save time.