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Hidden Reporting for Team Members
Team members can't see all the reporting for the entire team. Just themselves.
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1
Filtering Call Outcomes in Call History
I manage a team and would like to filter my teams calls in the History tab so that I can review their call recordings much easier down a list instead of having to scroll down the list of calls until I see "Interested" or "not interested".
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2
More than 3 dialing lines
Some dialers offer dialing up to 14 people at a time!
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2
Campaign Progress # on Dialer Modal
On the little modal telling you who you're dialing and their number, it would be helpful to have the current progress listed. If you're on 20/55 or 50/55 and near the end would be helpful information for our reps.
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under review
3
3 way calling
Add a feature to hang up on either or of the callers instead of just all callers, super important for life insurance when calling carriers and such
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2
Wait Music
Customer wanted the wait music in the dialer settings to have it's own volume adjuster separately.
2
6
for seeing total daily numbers it pulls incorrect data.
i was trying to see call volume and dispositions for Tuesday, it was melded with the previous days calls
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3
Affiliates can view who cancelled
I have an affiliate who has requested to be alerted who has cancelled their WAVV subscription so he can help them get back on it and incentivize cheaper CRM rates for those who have it.
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2
Dialer Pad
What about a dialing pad that I can just enter a number into and then dial? I run across some bad numbers with contacts sometimes and if I could quickly test another number (that I have looked up online) that would be awesome and super like just like the WAVV dialer. I know I can replace the number in the contacts file but then I have to save it go out of that contact and come back into that contact to be able to dial the new number.
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4
Triple Dial option with all levels of dialer should be available, since you guys took away the recording option from the Preview Line Dialer!
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